Terms and Conditions for Dun Aluinn

MAXIMUM OCCUPANCY:
Dun Aluinn House 20 persons
The Church Tower 6 persons (2 additional person on request)
Knowehead House Apartment 4 persons
Benheath House 4 persons

Arrival time: 4pm
Departure time: 10am

By making this booking, you agree to abide by the Terms and Conditions set out below.

TERMS & CONDITIONS
1. Contract
The Contract for a short-term holiday rental shall be made between the Client and Dun Aluinn. The Contract shall be governed by Scottish Law. The contract will be deemed to be entered into when the initial deposit is processed and Dun Aluinn issues confirmation. The Contract will be subject to all of the following booking conditions. By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party. Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number in each party is limited to the number of occupants stated on our website for that particular property.

2. Payment
A deposit of 20% of the rental fee is payable at the time of booking and the remaining balance payable 4 weeks prior (8 weeks for Dun Aluinn House) to the commencement date. For bookings made less than 4 weeks prior to the commencement date the total rental fee is payable at the time of booking. Payment can be made by debit or credit card in sterling (UK pounds) or bank transfer. All card details are stored securely on our booking system should any Housekeeping deposit be applicable after departure. For any overdue balance payments we reserve the right to charge £10.00 per day until settlement is received. We reserve the right to re-let the property if final payment is not received by the due date.

3. Credit Card Charges
Please note that some credit cards incur a charge: Visa & MasterCard at 3% 4. Cancellations
Any cancellation made by the Client for whatever reason must be in writing. Every effort will be made to re-let the cancelled holiday let but, failing this, the entire rental fee will be payable. Dun Aluinn strongly recommends clients take out their own Holiday Insurance policy. A £35 admin fee applies to all cancellations. Should we have to cancel your holiday booking due to circumstances beyond reasonable control, we will make every effort to offer/find alternative accommodation. However, if this is not possible all monies paid to us in relation to the cancellation will be fully refunded. Our liability will not extend beyond this.

4. VAT
VAT is included in the rental fee where applicable. At the current UK VAT standard rate.

5. Period of Hire
Rentals commence, at 4pm on the day of arrival and terminates at 10am on the day of departure.

6. Concerns
Should there be any concerns during the occupation of the property, Dun Aluinn should be notified immediately.

7. Care of the property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning, otherwise an additional Housekeeping charge may apply. We ask for no furniture to be moved within the property.

8. Good housekeeping deposit/breakages or damage
Dun Aluinn have the right to take a payment of up to £500 from the Lead Hirer’s credit/debit card as a Good Housekeeping guarantee within 28 days of departure. Initial communication re breakages/damages will be made within 48 hours of departure.

9. Liability
Dun Aluinn, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise and are not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.

10. Lost Property
Whilst every effort is made to return lost property to its rightful owner Dun Aluinn cannot be held liable for items left behind, damaged in storage or lost in transit. Please contact us as soon as possible if you think you have left anything behind. We hold lost property for 1 month then dispose. Should you wish your item to be returned we kindly request that the cost of postage/packaging be paid for. All perishable foods, including frozen items, are automatically disposed of at the departure day/time of changeover.

11. Warranties
Dun Aluinn does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its representatives.

12. Right of entry
Dun Aluinn shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

13. Dogs
Guests who bring dog/s must take full responsibility for their pet at all times and must pick up all fouling. Dog/s are allowed by prior agreement only. Guests must bring their own dog/s bedding & bowls. Dogs are not allowed into bedrooms or onto any furniture and must not be left unattended in the house at any time. Maximum of 1 dog per property. Nightly charge per dog is £15.00.

14. Groups / Same Sex Parties
While we welcome groups, and same sex parties, we ask all guests to please respect the peace and tranquillity of the area and that noise be kept to a minimum with no noise/hot tub use after 10pm. Failure to observe these conditions may result in your party being asked to leave the accommodation. Reservations for same sex parties of 8 persons and above must be made by telephone to 07850 857550, failure to do so may result in your reservation being cancelled and loss of any deposit paid.

15. Insurance
The guest is responsible for purchasing their own travel insurance policy before the start of the rental so they are covered for missed and delayed departure, cancellation and curtailment, personal items and transfer to hospital if needed. If the guest is a non UK resident then insurance is essential to cover any emergency medical assistance or treatment required during their time in the UK.

16. Smoking
Smoking is not permitted anywhere within the holiday accommodation.

17. Wi-Fi
While we offer complementary Wi-Fi during your stay in all of the properties. We do ask for no downloading or streaming to be done during your stay. Faults can occur from time to time which are unfortunately beyond our control.

18. Discounts
As a return guest you will receive a 5% discount. Only 1 discount can be applied per booking and may not be used in conjunction with any other offer/promotion.

19. Keys
One key is given on arrival. Should key/s not be handed in on departure or broken key, a £25 per key payment will be charged.

We aim to continually improve our holiday homes. Please be aware that the grass is cut weekly on a weekday and we may carry out ground works or improvements from time to time. We regret any inconvenience this may cause and trust that nonetheless you will enjoy your stay with us.